MTED specializes in manufacturing and delivering high-quality foil container making machines worldwide. Due to the industrial nature of our equipment, we have developed specific shipping procedures to ensure your machinery arrives safely and ready for operation.
For domestic shipments within the country, we offer standard delivery taking 7-14 business days and expedited delivery available in 3-7 business days subject to availability. Our white glove service is also available for customers who require full installation and setup assistance.
International shipping options include sea freight which typically takes 15-45 days depending on your destination, air freight for smaller components or urgent orders requiring 5-10 days, and land transport for neighboring countries where applicable.
Due to the specialized nature of foil container making machines, shipping costs are calculated individually based on machine dimensions and weight, destination location, shipping method selected, insurance requirements, and custom packaging needs. All shipping quotes will be provided before order confirmation, and you can contact us at info@mtedmachinery.com for detailed shipping estimates.
Our machines are secured in custom wooden crates with shock-absorbing materials to ensure maximum protection during transit. All electronic components are individually wrapped and protected, with moisture-resistant packaging applied for international shipments. Clear labeling indicates fragile and heavy machinery handling requirements.
Each shipment includes comprehensive documentation consisting of a detailed packing list, installation manual, warranty documentation, and custom declaration forms for international orders. This ensures you have everything needed for proper installation and operation.
Standard machines require 2-4 weeks processing before shipment, while custom configurations need 4-8 weeks processing time. For urgent requirements, please contact us to discuss expedited manufacturing options that may be available depending on your specific needs.
Standard delivery includes curbside delivery to your loading dock or ground-level access point, with the customer responsible for unloading and moving equipment to its final location. We provide 48-hour advance notice before delivery to ensure you're prepared.
Our white glove service, available for an additional fee, includes professional unloading and placement of equipment, basic installation and setup assistance, and initial operation testing. This service is available in select regions and can be arranged during the ordering process.
For international orders, MTED handles all export documentation and customs paperwork to streamline the shipping process. However, customers remain responsible for import duties, taxes, and local customs clearance in their respective countries. We provide all necessary technical specifications and certifications required for customs clearance.
Our international shipments include comprehensive documentation such as commercial invoices, packing lists, certificates of origin, technical specification sheets, and installation manuals in English. Translations of manuals are available upon request for non-English speaking regions.
All shipments include basic transit insurance coverage, with additional coverage available for high-value orders upon request. In the event of damage, insurance claims must be filed within 48 hours of delivery to ensure proper processing.
Upon delivery, inspect all packages immediately and report any visible damage to the carrier before signing the delivery receipt. Document any damage with photographs for insurance claim purposes and contact MTED within 48 hours at info@mtedmachinery.com to initiate the claims process.
Once your shipment departs our facility, tracking information will be provided via email to keep you informed of its progress. For international shipments, we provide regular updates throughout the transit period. Large orders receive dedicated contact with our shipping coordinator, and we maintain 24/7 customer support during transit for any urgent issues that may arise.
Customers must ensure their site is properly prepared for delivery, including adequate space for delivery truck access and loading dock or forklift availability for unloading equipment. A clear pathway to the final installation location must be maintained, and if installation service is selected, appropriate electrical connections should be ready.
In cases where delivery is refused, customers will be subject to return shipping charges and potential storage fees for delayed pickup. If delivery issues arise, contact info@mtedmachinery.com immediately to resolve the situation.
Returns are accepted within 30 days of delivery, subject to specific conditions including that equipment must remain in original condition and packaging. Return shipping costs are the customer's responsibility, and a restocking fee may apply depending on the circumstances.
For defective equipment, replacements will be provided at no charge under our warranty terms. Manufacturing defects are fully covered, though customers remain responsible for return shipping of defective units to our facility for inspection.
Additional services are available for an extra fee, including inside delivery and placement, rigging services for multi-story installations, custom crating for sensitive components, expedited processing and shipping, and comprehensive installation and training services. These services can be arranged during the ordering process or by contacting our team directly.
For all shipping-related inquiries, contact us at info@mtedmachinery.com or visit our website at mtedmachinery.com. Our business hours are [Insert business hours and time zone]. Our shipping department handles quote requests, tracking inquiries, delivery scheduling, and special handling arrangements.
Shipping costs are non-refundable unless the error was made by MTED. Delivery times are estimates and may vary due to circumstances beyond our control, including weather, customs delays, or carrier issues. Customer signature is required for delivery acceptance, and claims for shipping damage must include photographic evidence for proper processing. MTED reserves the right to select the shipping carrier based on optimal service and cost considerations for each shipment.
This shipping policy may be updated periodically to reflect changes in our services or industry requirements. The current version is always available at mtedmachinery.com, and customers will be notified of significant changes via email.
For questions about shipping your foil container making machine, contact our shipping specialists at info@mtedmachinery.com for personalized assistance with your delivery requirements.
